I see a lot of complaints about customer service, so I was thinking of leaving this little board. I don`t know how much of their CS is outsourced, but regardless of that, the phone support is indeed terrible. I always go to one of their stores with changes on my account and any problems. I`m pretty firm with them because I live in a “dead zone,” and Xfinity (Comcast) is the only signal that comes to us. They know they have me above the barrel. But when I go, they will help me whip my beak, remove the late fees and find me some special bargains. Last time in, without even asking, they gave me a month at the price of 1/2 and gave me an extra month to make up for the payments. I could be the only one… but in the EXTREMELY happy with them. There is rarely more than 10-15 minutes of waiting, and the service to the person is stellar. In the extremely rare cases where I had to use the phone, it was quite frustrating. Going in person makes all the difference.
I hope it`s useful for someone out there! a. Full agreement. This agreement and any other document included by reference constitute the complete agreement and agreement between you and us with respect to the purpose of this Agreement and replace all previous written or oral agreements. If part of this agreement is found to be unenforceable, the unenforceable part must be interpreted in the best possible way in accordance with existing legislation, in order to take into account the parties` original intentions, and the rest of the provisions remain fully in force and effective. We do not waive a provision or right if we do not insist or strictly enforce a provision of that agreement. Neither the evolution of the behaviour between you and us nor the commercial practice can change a provision of this agreement. I had a direct TV service in the past, where everything was fine and the service was good. I moved the address and I called the direct TV to inform them of the move, well, I came to discover that the best option was to terminate this service and open a new service with the Internet and fixed network bundle. Everything was done by direct television, it would work according to the representative, because I would share the services with my son-in-law on the second floor. Now that they have registered me for the whole package, I called att to change my landline number to the new address.
To my surprise, I was told that there were no fixed lines in my territory. I then got angry because I was already in the direct TV package, where they did not inform me that they registered me without problem. I then spent more than two hours on the phone with att trying to separate the fixed network that I was exposed to by direct television and I always held the race around. After this incident, I then got my separate services with cable and internet I was promised a speed of 50 which was the maximum for my area and that`s what my technology told me, it wasn`t just that, but it had to go on a hunt in my neighborhood to find my package for installation. He found it at another address, they sent my stuff to the wrong address. There wasn`t even half a month in the deal or sign up with direct tv. I was separated for non-payment, which is strange given that I had the service for less than a month. I called directly on television, where they told me that I had a credit in my bill and that they did not understand why my services were separated.